Contact us | Royal Bank of Scotland

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Contact us

There are a number of ways that you can get in touch

Emergency Contacts

If you think your accout has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible...

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Have we contacted you? 

 

If you have received an automated message from us, then please call us back to discuss recent transactions as soon as possible...

You may receive a call or voicemail from us about your bank account or debit card, to help protect you against fraud, you can call us back on: 

 

UK: 0800 161 5164

Overseas: +44 126 850 8019

Minicom: 0800 404 6160

 

If we do not hear from you we may send a letter asking you to contact us. 

Lost and stolen card

Lost or stolen card?

 

If you have lost your card or you have had it stolen, it's important to let us know as soon as you can...

If your card has been stolen, or you think someone may have access to your card PIN, please contact us so that we cancel the card and issue you with a new PIN:

 

Lost or stolen cards/cheque books

 

UK: 0370 600 0459 (24 hours)

Overseas: +441268 500 813

Minicom: 0370 6000 459

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Reporting fraud

 

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing. However, if you have responded to it, please call the number provided below.

 

Commercial Cards

UK: 0370 010 1152

Overseas: +44 121 629 0323

Minicom: 0370 154 1192

Lines are open Mon-Fri 8am-6pm, Sat 9am-1pm

 

Bank Account and Debit Cards

UK: 0800 161 5164 (24 hours)

Overseas: +44 126 850 8019

Minicom: 0800 404 6160

 

General Contact Numbers

If you want to talk to someone, use the drop down lists below to find the contact number: 

general enquiries

General enquiries

 

If you need to speak to us, you can do this over the phone... 

UK: 0345 600 2230

Overseas: +44 118 373 2181

Minicom: 0800 404 6160

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Bankline Helpdesk

 

The Bankline Helpdesk can help with a range of technical queries when using the Bankline system.  

The team cannot help with online banking queries, for these questions please contact the WebChat team or the support centre below.

 

UK: 0345 300 4108

Text Relay: 18001 0345 300 4108

Lines are open Mon-Fri 8am-6pm

 

 

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International Banking

 

Call us to discuss your international trading needs.

Existing customers please contact your relationship manager. 

 

UK: 0800 210 0235

Text Relay: 18001 0800 138 4419

Line are open Mon-Fri 9am-5pm (excl. public holidays)

 

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Insurance

 

Speak to us about your Business Insurance needs.

Business Insurance

UK: 0800 051 4201

Overseas: +44 117 926 3000

Minicom: 0800 051 3030

Lines are open Mon- Fri 9am-7pm

The cost of your call will depend on what phone line you're using. See our call charge information page.

Also, please note that calls may be recorded for training and monitoring purposes.

Not happy about something?

We want to know what you are not happy about, please let us know what went wrong.

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