RBS Business Banking | Startup Hotline


Startup Hotline

Get help with your business idea or planning

It doesn't matter if you’re up and running or just starting out. Our panel of business banking specialists are at the end of the phone to offer general help or guidance with your business ideas and planning.   

You don’t even have to be one of our customers to call our Startup Hotline, as it’s available to any UK business. 

What does our Startup Hotline do?

Our team of business banking specialists can:

  • Signpost you to support for writing an effective business plan – which should cover the following: what your business does, your target market, how you plan to make sales, the key people in the business, the level of business income you expect to make and whether you need short or long term borrowing to support you, now or in the future.

  • If you have already produced a business plan we will review it and offer constructive feedback.

  • Where appropriate we’ll also introduce you to one of our Business Managers to help you open a business account.

  • We’ll also be happy to talk to you about a borrowing request that’s been turned down by one of our competitors.



Who can call our Startup Hotline


  • Any customer or potential customer who would like to talk to us for help and advice with their business needs

  • If you're just looking to open an account for your new business, see how our startup package can help.

  • Please don’t call the Startup Hotline for day-to-day banking queries. If you need help with PIN numbers, password details, or account queries, please call one of the phone numbers listed here.

  • If you have a general query about our products or services, please call us on 0345 300 3915 (Minicom 0800 400 005). Lines are open Monday to Friday from 9am-7pm (excl. bank holidays) and Saturdays 9am - 2pm. Calls may be recorded.
Contacting Startup Hotline

Startup Hotline are able to help you with business planning and guidance.

You can call the Startup Hotline on 0800 656 9635
(Minicom 0800 404 6160)

Lines are open Monday to Friday, from 8.30am to 5pm, excluding bank holidays. Calls may be recorded.

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