onecard forms and guides | Royal Bank of Scotland

onecard forms and guides

Everything you need to manage your onecard account

Get in touch

onecard helpline (Mon-Fri 8am-6pm; Sat 9am-1pm. 24hr automated system is available for balance, credit limit and transaction enquiries.)


In the UK: 0370 010 1152
Outside the UK: +44 1268 508019
Minicom: 0370 154 1192

  • For emergency card replacement and cash advance whilst abroad, please contact MasterCard emergency servicesIf you encounter a fraud security check, please call our helpline:

Tel: 0345 300 4350 (24hrs)
Tel: +44 1268 508020 (24hrs)

If you have any questions, please contact your RBS relationship manager, or contact us on:

0345 9000 652

Mon to Fri 9am-5.30pm (excl. public holidays)
Calls may be recorded. 

Ready to apply for onecard?
Don’t yet have a RBS account?

To discuss your unique banking needs please call our business hotline on:

0800 073 2257
Minicom
0800 404 6160

Mon to Fri 8am-6pm (excl. public holidays)
Calls may be recorded. 

Already have a RBS account?

If you have any questions, please contact your Royal Bank of Scotland relationship manager, or contact us on 0345 9000 652 between 8am and 5.30pm, Monday to Friday.

Set Tab for lightbox