Confirmation of Payee

Helping you pay with confidence

The Payment Systems Regulator has asked Pay.UK, as the operator of the UK interbank payment schemes, to look at ways of modernising and improving the way payments are made and processed. Confirmation of Payee (CoP) is the first new service that will be introduced as part of this modernisation.

When you make a payment, you enter or provide a name, an account number and a sort code.  Today, that name is not checked against the recipient’s account name, so CoP will introduce improvements by adding that check. CoP will check that the name entered in a payment instruction matches the account name of the recipient.  

CoP is a way of giving you greater confidence that you are sending your payment to the intended recipient. It is, in essence, an ‘account name checking service’ that can help avoid payments being misdirected due to errors or fraud.

What is CoP and how does it work?

CoP is a name checking service. When you create a single payment to someone for the first time or amend the details of an existing mandate or regular payment, a check will be made on the name of the person or organisation you provide against the actual name held on the account.

There are three possible outcomes:

  1. 01

    “Yes” – If you entered the correct account name, you will receive confirmation that the details match.

  2. 02

    “Close match, please check” – If you entered a similar name to the account holder, you will be provided with the actual name of the account holder to check.  

    You will be advised to either update the details and try again or contact the intended recipient to check the details.

  3. 03

    “No, the name is wrong” – If you have entered the wrong name for the account holder you will be told the details do not match and advised to contact the person or organisation you are trying to pay for further information.

How will CoP benefit you?

The service can help you avoid making accidental, misdirected payments to the wrong account holder, as well as supporting the fight against fraud and payment scams e.g.

  • Impersonation – When a fraudster contacts a victim purporting to be someone else – often a trusted Organisation like the police or the bank.
  • CEO fraud – When a scammer purports to be a CEO or other senior business official and persuades a member of staff in a company’s finance depart to make payments to a fraudster’s bank account.

Frequently Asked Questions