Data Quality

Be prepared for log on changes.

Over the coming months, we’ll be sending upgraded Bankline card readers to your existing Smartcard users.

This is in preparation for new Payment Service Directive 2 (PSD2) regulations, which come into effect on 14th September 2019.

The upgraded card readers will give you more security when logging on, authorising payments and making administrative changes on Bankline.

Users who don’t currently use a Smartcard, will also need to be sent a Smartcard and upgraded reader as they will need it to log on from September. We’ll let you know more about how this will be managed soon.

Take action.

It’s important you ensure all Bankline user contact details are up to date by the 28th June 2019.

If details are incorrect, your users will not receive their upgraded Smartcard reader (plus Smartcard if required) and will be unable to log on to Bankline after September.

Please ensure that a Bankline user with administration privileges checks and updates the following information as soon as possible:

  • Bankline customer address
  • All user addresses
  • All user mobile numbers (where available)
  • If it’s a non-UK number, please include the country code (eg. 001 for USA, 0033 for France)
  • All user email addresses

 

For instructions on how to update these details please copy and paste the links below into your browser -

 

Updating customer address –

help.bankline.rbs.com/help/administration/ChangeAddress

Updating user address email and mobile number-

help.bankline.rbs.com/help/administration/ChangeContactDetails

 

Further details on the PSD2 changes and how to use the upgraded Smartcard readers will be shared over the coming months. Please look out for these vital updates. 

If you have queries or concerns in regards to this request please contact the Bankline helpdesk.