Autopay Online Plus

Make and collect BACS
payments easily

Autopay Online Plus is available to eligible customers who have a Royal Bank of Scotland business current account. Fees and charges apply.

Autopay Online Plus in detail

Features and Benefits


No need for Smart Card, Smart Card Reader or additional software. You can process Bacs payments from anywhere as long as you have access to our portable Multi-Factor Authentication Key Fob which you’ll use to log in and commit payments.


No need to log into the Bacs website for reports. Make Bacs payments and view your Bacs reports online at your convenience.


Autopay Online Plus securely connects to Bacs using a Cloud Security Module. This removes the need for a card and a card reader, without compromising on security.


These specialist features help protect you and your users from human error and fraud by identifying duplicate files and blacklisted accounts.


You decide who can upload, approve and commit payments – segregating duties where needed.


Our additional modules, Drive and Encryption, securely connect Autopay Online Plus with your accounting/payroll software, saving you time.

Is Autopay Online Plus right for me?

Eligibility criteria: for regulatory reasons, if you want to use Autopay Online Plus for Bacs Direct Credits and Direct Debits, you need to confirm that your legal status is incorporated. If your legal status is unincorporated, you can use Autopay Online Plus to collect Direct Debits only.

Service fees and additional features

Autopay Online Plus

  • One-time setup fee is £500
  • Monthly service fee is £50 per month
  • Unlimited additional users at no additional cost
  • Additional Service User Numbers are an additional £6 per month


Transaction fees

Same as your existing Money Transmission pricing


Additional modules


  • Uses the latest API technology which enables you to upload data files and download your Bacs reports via this secure location, removing manual processes, allowing for automation and seamless data transfer to and from Autopay Online Plus
  • One-time setup fee is £200 + VAT
  • Drive: £10 + VAT per month service fee



  • Keeping your highly sensitive payment information safe and secure
  • Encryption: £10 + VAT per month service fee


All fees are exclusive of VAT where applicable. Fees are exempt from VAT other than indicated.



Click the link below to view and download the Autopay Online Plus factsheet (PDF, 97kb)

Moving from PayAway-IP Direct to Autopay Online Plus

You’ll receive a letter in the post. We’ll ask you to reply to our mailbox, confirming your PD number.

You’ll receive an automatic email providing a demonstration video and explaining next steps. Once you’ve decided Autopay Online Plus is right for you, please fill out the form and email it back to us.

Once we’ve received your signed migration form, we’ll email the primary administrator a link to the system. Applications can take up to 10 working days to process, subject to forms being fully completed.

The primary administrator will also receive a Multi-Factor Authentication Key Fob in the post. Both the Multi-Factor Authentication Key Fob and registration email are required to log in for the first time.

Want to know more about...

Setting up Autopay Online Plus

Filling out your Autopay Online Plus Migration Form

Using Autopay Online Plus



For more information on the above please go to our dedicated FAQs page here.


Speak to us today

Existing Autopay Online Plus customer?

To speak to our customer support team, please call us on:

0330 6781 052

18001 0330 6781 052 for Relay UK

Monday to Friday 9am-10.30pm (excl. public holidays)

Calls may be recorded.

You can also email us on support@autopay.rbs.co.uk

PayAway-IP Direct customer with a migration query?

If you need more help or if you still have questions, you can contact our migration team by emailing AutopayOnlinePlusEnquiries@rbs.com

Something else we can help with?

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