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Everything you need to manage your onecard account

onecard
forms and guides

You’ll find all the forms and guides here:

 

  1. Ensure that Adobe Reader is installed on the computer.
  2. In Chrome, go to the “Menu”  icon, then choose “Settings“. 
  3. Scroll to the bottom and select “Advanced“. 
  4. In the “Privacy and Security” section, select “Site Settings“. 
  5. Scroll down and select “PDF documents“. 
  6. Switch the “Download PDF files instead of automatically opening them in Chrome” to “On“.

Get in touch

onecard helpline (Mon-Fri 8am-6pm; Sat 9am-1pm. 24hr automated system is available for balance, credit limit and transaction enquiries.)

In the UK: 0370 010 1152
Outside the UK: +44 1268 508019
Relay UK: 18001 0370 010 1152

 

 

  • For emergency card replacement and cash advance whilst abroad, please contact MasterCard emergency services. If you encounter a fraud security check, please call our helpline:

Tel: 0345 300 4350 (24hrs)
Tel: +44 1268 508020 (24hrs)
Relay UK: 18001 0345 300 4350

 

If you have any questions, please contact your RBS relationship manager, or contact us on:

0345 9000 652
Relay UK: 18001 0345 9000 652

Mon to Fri 9am-5.30pm (excl. public holidays)
Calls may be recorded. 

Ready to apply for onecard?

Don't yet have a RBS account?

 

To discuss your unique banking needs please call our business hotline on:

0800 073 2257
Relay UK
18001 0800 073 2257

Mon to Fri 8am-6pm (excl. public holidays)
Calls may be recorded. 

 

Already have a RBS account?

If you have any questions, please contact your Royal Bank of Scotland relationship manager, or contact us on 0345 9000 652 (Relay UK: 18001 0345 9000 652) between 8am and 5.30pm, Monday to Friday.