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Accountancy

Audit confirmation
requests

We’re introducing a quicker online audit confirmation service from 1st April 2021

Who is this service for?

Audit confirmation requests for mainland UK customers of Royal Bank of Scotland can be submitted online, our preferred option, or via our paper channels.

Online requests

This is the bank's preferred method of receiving Audit Confirmation requests. This can be accessed by logging onto the Confirmation.com website.  The online requests option provides the auditor with:

  • A traceable record for each touch of the request
  • 12 business day Service Level Agreement (after the audit date has passed)

How to submit an online request

When submitting an online request please ensure the following standards are met.

Use the standard consolidated form for:

  • Single legal entity requests and give the full name (as stated on the bank statement), main account number and sort code.

  • Group level requests (multiple related legal entities) and enter the name of the main (parent) company (as stated on the bank statement) which banks with the Royal Bank of Scotland. Then upload an excel document with a list of the related legal entities, including the main (parent) company in the Group.
     

Obtain an Authority to Disclose instruction from our mutual client:

  • This should be signed in accordance with the bank mandate.

  • For group level requests (multiple related legal entities), please advise your client that up to 4 signatures can be uploaded to cover the group but at least one of these signatories should be on the main (parent) company bank mandate.
  1. 01

    By using the consolidated form, the bank will provide all accounts held in the name of the legal entities you have provided.

  2. 02

    If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.

  3. 03

    The request will be considered as a standard audit (balances, securities and facilities) unless facility numbers or comments are provided within the trade and derivatives section of the form, in which case the request will be considered as a full audit (balances, securities, facilities, trade and derivatives). As the bank charges our mutual client more for a full audit compared to a standard audit, it is important that you clearly indicate which type of request is required in order to prevent unnecessary charges.

  4. 04

    Requests must be submitted for the Royal Bank of Scotland banking facilities only, even where the customer is served by multiple banks in the same group.

  5. 05

    The request should be with the bank at least one month in advance of the audit date.

  6. 06

    The SLA starts when the bank has received all the correct information.

  7. 07

    The bank charges our mutual client for carrying out this service. In situations where the customer does not have an active sterling account to charge, we will instruct you to contact our mutual client to make a manual payment to the bank.

Queries about an online request

Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.

A small proportion of requests require additional information from other departments that may delay requests beyond our 12 day target.  During peak periods response times may be slower.

For queries about an audit letter you have already received please issue a reconfirmation request via the online portal.  For example, if you believe an account has been missed from the banks confirmation letter.

For queries prior to receipt of the audit letter (for example, when will the bank's confirmation letter be produced) please contact the Confirmation support team on:

Telephone: 0203 770 5450 

Relay UK: 18001 0203 770 5450

Email: customer.support@confirmation.com

Paper-based requests

Paper-based requests can be sent via post, fax or email faxination. 

These paper-based options provide the auditor with:

  • The bank’s acknowledgment of your request, providing a unique reference number and the expected number of business days required to complete the request
  • 25 business days Service Level Agreement (after the audit date has passed). This excludes postage time

How to submit a paper-based request

When submitting a paper request please ensure the following standards are met.

  • An audit request should be on the standard templates set out by the industry.
  • Provide the full name (as per bank statement), main account number and sort code for every related legal entity required.


Obtain an Authority to Disclose instruction from our mutual client:

  • This should indicate the brand the authority is for
  • Include all entities within the connection
  • Be signed in accordance with the bank mandate
  1. 01

    If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.

  2. 02

    Indicate on the form if this is a standard audit (balances, securities and facilities) or full audit (balances, securities, facilities, trade and derivatives).

  3. 03

    Requests must be submitted for the Royal Bank of Scotland banking facility only, even where the customer is served by multiple banks in the same group.

  4. 04

    The request should be with the bank at least one month in advance of the audit date.

  5. 05

    The SLA starts when the bank has received all the correct information.

Queries about a paper based request

Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.

Contact our dedicated operations team via email.

Please do not send queries via fax or email faxination.

Contact us

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