Fraud and security

guidance to help you beat the criminals

Dual controls let you decide where a second approver is needed to make a payment or system change. 

When switched on, another user will have to authorise the action, making it much harder for criminals to get at your money. These settings help protect against fraud, vishing and malware attacks. We strongly recommend you use them.

There are three kinds of dual controls. Find out what they control and how to use them here:  

• How to change dual authorisation settings                  
• How to change dual administration settings                   
• How to edit dual control settings                                 

Payment limits give you extra control of your outgoings and help protect your profile from fraud and misuse. As they’re customisable, you can set them at the right level for your business and change them over time. We strongly recommend you do so.

You can set:

• A gross daily payment limit
• A maximum payment amount
• Individual user limits
• Thresholds where dual authorisation and smartcard approval is required. 

Bankline administrators can set and change these limits. For help and more information, visit:

How do I set or change payment limits for my organisation?

Set what different users can see and do by assigning them customised roles. This means users only have access to do what they need to. It puts you in control and limits what a criminal could do, even if they got access.

1. Create a role using sets of ‘privileges’ or adapt from our pre-set ‘Master’ roles
2. Link the role to specific accounts
3. Assign the role to the users who need it

Administrators can create, assign and change roles. For more information visit: 

How to create a new customer role

How to create a new user and apply roles to them

Or sign up for our Managing Users webinar. 

Our experts will take you through the full array of Bankline security controls in this free, interactive online session. They’ll answer your questions and run through all your security options, so you can choose how best to protect your business.

The session is aimed at administrators and takes 30 to 45 minutes.

Book now

We can offer Bankline customers one free license of the security software, Thor Foresight Enterprise by Heimdal. Thor provides extra protection from financial malware, ransomware and other cyberattacks, and will work with your existing antivirus software.

One license covers up to 10 devices. If you choose to install on more than 10, fees will apply.  

You can find out more and download Thor here:

Get Thor Foresight Enterprise

Criminals are using paid google ads to lure customers to a fake Bankline website. These adverts often appear at the top of search results.

If these fake links are followed, they will refer you to a fraudulent website which could result in sensitive information, such as your PINs, password and other credentials being disclosed to criminals.

The bank always takes rapid action to remove malicious advertisements and fake sites that abuse the Royal Bank of Scotland brand, but to help our customers stay safe:

Please remind all Bankline users that the safest way to navigate to Bankline is to visit business.rbs.co.uk and log in through this site.

We also recommend saving this webpage to your browser favourites.

Be alert to any unexpected changes, such as requests to validate personal information using smartcard codes. If you experience this, stop and call our Security Team for immediate assistance on 0345 300 8483.

The bank will NEVER:

• Ask you to enter or validate personal information (telephone numbers, dates of birth, addresses etc.) as part of the log-in process
• Ask for your full PIN & password online: only 3 random digits from each are needed to log in
• Ask you for smartcard codes or any digits from your PIN & password over the telephone