What this means for your business
From 14 September 2019, you’ll be asked to confirm your identity more often when you make a payment online. We’ll do this by sending you a unique, one-time passcode by text.
It’s our job to keep your money safe. So we’re constantly working on better ways to beat fraud. You can do your bit by being alert to how fraudsters might try to target you.
Always keep your contact details up to date so you can be reached if suspicious activity is seen on your account.
I'm an Online Banking customer
If you are an Online Banking customer you’ll be asked to prove it’s really you more often when:
- Using Online Banking.
- Buying something online with your card.
- Making contactless payments.
I'm a Bankline user
If you use Bankline, over the coming months you’ll be sent an upgraded Smartcard Reader with QR functionality. You’ll be able to use it straight away to authorise payments as you do today with your existing card reader. We'll let you know when you can start using the QR functionality on your upgraded reader.
Log in changes – When you start using your reader in the new way, you’ll notice some changes to your log in journey. SCA will apply to all Bankline users at log in and a QR code authorisation step will be added to the log in process.
Payment authorisation changes – You'll use your upgraded reader for authorising Bankline payments, along with any action that requires smartcard authorisation for example, making administration changes.
I have a credit card
If you have a commercial credit card with us, you’ll notice that when you pay using Contactless you may be asked to verify your identity more often by inputting your PIN – it’s just another way to keep you safe and more secure.
Simply put your card into the reader and enter your PIN as normal.
If you use your credit card to make online purchases you may be asked to enter additional verification such as a verification code which will be sent to your mobile phone-so it’s really important you check that we know your current mobile phone number.