What this means for your business

What this means for your business

From 14 September 2019, you’ll be asked to confirm your identity more often when you make a payment online. We’ll do this by sending you a unique, one-time passcode by text.

It’s our job to keep your money safe. So we’re constantly working on better ways to beat fraud. You can do your bit by being alert to how fraudsters might try to target you.

Always keep your contact details up to date so you can be reached if suspicious activity is seen on your account.

I'm a Bankline user

If you use Bankline, over the coming months you’ll be sent an upgraded Smartcard Reader with QR functionality. You’ll be able to use it straight away to authorise payments as you do today with your existing card reader. We'll let you know when you can start using the QR functionality on your upgraded reader.

Log in changes – When you start using your reader in the new way, you’ll notice some changes to your log in journey. SCA will apply to all Bankline users at log in and a QR code authorisation step will be added to the log in process.

Payment authorisation changes – You'll use your upgraded reader for authorising Bankline payments, along with any action that requires smartcard authorisation for example, making administration changes.

Frequently asked questions about card readers

I have a credit card

If you have a commercial credit card with us, you'll soon notice changes when you buy things online. You may also notice that you're asked to enter your PIN more often when you make a contactless payment. 

We limit contactless payments to £30, and from time to time you might be asked to enter your PIN into a chip and PIN machine as extra security.  However, for online payments and credit transfers, additional authentication will be required.

Anything else we can help with?

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