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Coronavirus support hub

Help for your business through coronavirus with
Royal Bank Business

Bounce Back Loan queries

We're currently experiencing high call volumes. Please avoid calling to check your application status. We’ll be in touch shortly.

See when you can expect to hear from us on our FAQs page.

We're here to support you

We understand it’s a difficult time for many businesses. You and your employees may be facing significant challenges due to coronavirus.

If you’re concerned about the impact of coronavirus on your business, supply chain or cash flow, we're here to help. If you're calling us, please bear in mind that it may take us a little longer than usual to answer.

Bounce Back Loan for small businesses

Lending from £2k to £50k over 6 years for businesses impacted by coronavirus. No interest payments for 12 months.

Coronavirus Business Interruption Loan Scheme (CBILS)

Loans from £50,001 to £5 million and no interest payments for 12 months if you've been affected by coronavirus.

Business loan repayment holiday

If you bank with us you could be eligible for a Capital Repayment Holiday on your Business Loan.

Government support information

An overview of government support, including the job retention scheme, business rate holidays, Covid Corporate Financing Facility and tax support.

Self-employment support

Self-employment Income Support Scheme (SEISS) will provide a taxable grant worth 80% of your trading profits, up to £2,500 per month for the next 3 months.

Government scheme for large businesses

The Coronavirus Large Business Interruption Loan Scheme (CLBILS) will support businesses with annual Group turnover of over £45 million to access loans of up to £50 million.

Practical steps for businesses

A list of workable actions you can take that may help your business reduce the impact of coronavirus.

HR advice for employers

RBS Mentor is offering free access to MentorLive, an online HR tool containing information to help you cope with the impact of coronavirus on your people and your business.

Support for community organisations

Guidance for community clubs, societies and not-for-profit organisations to increase their digital capability and get access to funding.

Coronavirus: Frequently asked questions

Ways to contact us

It may take a little longer than usual to contact us by phone. We want to make sure you get the help you need as quickly as possible.

You may get a faster response using one of our alternative contact options.

Quickly get in touch with WebChat

Select 'Chat now' to get in touch.

Our digital assistant can help with your question and connect you with the right team.

What do you need help with?

Help with everyday banking

Do you need to check your balance, change a standing order or update your contact details? You don't need to call us for these types of everyday banking activities.

The quickest way to get most things done is through our online and mobile banking tools.

 

Digital Banking

Log in to Digital Banking

 

Bankline

Log in to Bankline

Alternative ways to contact us

WebChat

The quickest way to get in touch is through WebChat. Click 'Chat now' on the right of this page.

 

24/7 messaging

We also have 24/7 secure messaging through Online Banking and our mobile app.

How do I use 24/7 messaging?

 

Social media

If you use social media, you can send us a private message through Twitter.

@RBSBusiness

Are you enquiring about financial support?

Capital repayment holidays

If you have a Relationship Manager, contact them in the first instance. If you don't, you can apply online. You will need to be an existing Royal Bank customer with a Business loan. 

 

Bounce Back Loan

Find out more and apply for the Bounce Back Loan Scheme.

 

CBILS

Find out more and apply for the Coronavirus Business Interruption Loan Scheme.

 

Government support

You could be eligible for additional government support. Find out more on our government schemes page.

Contact your Relationship Manager

If you have a Relationship Manager, contact them directly.

Call us

Call Royal Bank of Scotland Business Banking on 0345 600 2230 (+44 345 600 2230 from overseas), or 18001 600 2230 for Relay UK, but please bear in mind wait times will be much longer than normal. 

While our call centres are open 24/7 for basic banking enquiries, for lending and other specialist business banking enquiries, we can only provide guidance from 9am till 5pm.

If you have a Relationship Manager, contact them directly.

Apply online now

Capital repayment holidays

If you have a Relationship Manager, contact them in the first instance. If you don't, you can apply online. You will need to be an existing Royal Bank customer with a Business loan.

 

Bounce Back Loan

Find out more and apply for the Bounce Back Loan Scheme.

 

CBILS

Find out more and apply for the Coronavirus Business Interruption Loan Scheme.

 

Government support

You could be eligible for additional government support. Find out more on our government schemes page.