Questions you may have about Bounce Back Loans

After you complete stage one of your application, we'll send you two emails.

The first is a confirmation of the submission. We'll send this from no-reply@mail.olafs.natwest.com. The second email contains your application reference, and a link to complete your documents online. This will be sent by echosign@echosign.com.

Ensure you check your junk or spam folder.

If you still haven't received these emails, it's possible that an incorrect email address was entered. If this is the case, you'll need to resubmit your application.

To access your documents, you'll need to enter a unique passcode for additional security. We'll send this to the mobile number you provided. You'll be given the option to receive this as a text message, or via a voice call.

Check the phone number you supplied when submitting your initial application. This will be in the summary of your application, which you can find in the first email we sent you. We'll have sent this from no-reply@mail.olafs.natwest.com.

If this is incorrect, you'll need to resubmit your application. If it's correct, make sure you're connected to your mobile network. If it's still not come through, please get in touch.

After you complete the first stage of your application, we'll send you two emails.

The first is a confirmation of the submission, sent from no-reply@mail.olafs.natwest.com. The second email contains your application reference, and a link to complete and submit your documents online. This will be sent by echosign@echosign.com.

The application reference starts with 'CS'. Please keep a note of this reference, you'll need it to access your completed secure application documents later.

Once you've signed your loan agreement and returned this to us online, we'll aim to send the funds to you within 3 working days.

Log in and check the status of your application in our online application centre. Use the same details that you created when you applied for your business account.

If you haven’t already set up access to your online application centre, you can create a login now.

During the application process the bank matches the information you provide with data from Companies House. Your company registered number AND business name must be EXACTLY the same (spelling, case, punctuation and spaces) in your application form as it appears at Companies House.

Please visit Companies House to review their records.

Your application has been declined as there was a mis-match. If you have recently made amendments to your business name you have two choices:

1. You can re-apply in the 'old' business name (ahead of any amendments being reflected at Companies House) or;
2. Wait until updates are complete at Companies House (which can take up to four weeks), and then reapply in the business name.

The quickest and easiest way for our existing business banking customers to apply for this loan type is via online application on our website.

If you're having trouble applying online or need further assistance, please click ‘chat now’ on the right of the page for support.

However if you don't have access to fully complete an application on our website or via a mobile device please contact your  Relationship Manager.  If you don’t have a Relationship Manager please call RBS Business Banking 0345 600 2230 who will be happy to help.

With a Bounce Back Loan, you can apply for lending from £2,000 up to £50,000 (to a maximum of 25% of your annual turnover). It's offered over a fixed 6 year term, though there are no fees if you want to repay the loan early. The loan is 100% guaranteed to the lender by the government, with no personal guarantees needed, however the loan holder remains 100% responsible for the debt.  You will need to self certify affordability.

The Bounce Back Loan Scheme is provided through a government scheme and does not benefit from the same level of consumer protection as our other loans. If you are in any doubt about whether this loan is right for you, you should take legal advice.

Under CBILS, you can apply to borrow between £50,001 and £5m over a term of up to 6 years. No early repayment fees apply. The government guarantees 80% of the loan to the lender however the loan holder remains 100% responsible for the debt and security may be required. Loans are subject to the Bank's affordability criteria.

Both offer an initial 12 month repayment holiday (this may mean you pay more interest over the term).

Yes, you can still apply for a Bounce Back Loan providing you meet the criteria for this loan type. See our Bounce Back Loan page for details.

The Bounce Back Loan Scheme replaces CBILS for loans up to £50,000.  So we’re planning to complete your application under the Bounce Bank Loan Scheme instead. 

You'll receive an email asking you to confirm that you're happy for us to progress.

It’s quick and simple and there’s no affordability assessment, or impact on your credit score. Once complete, the money will be credited within 3 working days. 

Alternatively, start a new Bounce Back Loan application on our website. 

If you’ve been approved for up to £50,000 under CBILS, we will be in touch with you about switching to the Bounce Back Loan scheme.

You don’t need to do anything at this time and we’ll be in touch soon.

If you hold a personal current account with Royal Bank and operate a business through it - you can apply for a Bounce Back Loan by using a fee-free loan servicing account. A fee-free Loan Servicing Account is not a Business Current Account. This account will purely be used to facilitate your loan and will be free of any transaction charges.

To open the loan servicing account, apply for a Bounce Back Loan. You’ll be guided to open a loan servicing account. We'll prioritise your application for this account. Once open, you then need to apply for a Bounce Back Loan.

To help us process your request as quickly as possible, record in business description comments that your application is for BBLS Feeder.

With unprecedented demand we're currently prioritising existing customers. Bounce Back Loans are available to existing Royal Bank customers on or before 4 May 2020. If you opened a Royal Bank Business bank account after this date, you will not be able to apply for a Bounce Back Loan with us.

To access a Bounce Back Loan, please contact your current bank. If they are unable to assist, a list of accredited providers is also available on the British Business Bank website.