Coronavirus support

Working from home

Advice for effective remote working

With more businesses and employees working away from the office environment, ensure you’re getting the most out of your home working arrangements. Here we provide some tips on getting the right set-up, managing employees remotely and useful tools to facilitate collaboration.

Managing homeworkers

Royal Bank MentorLive has pulled together these hints, tips and useful links for managing employees at home.

Royal Bank MentorLive Managing Home Workers (PDF, 198 KB)

Royal Bank MentorLive is a free HR and Health & Safety management system which gives you access to lots of useful documents relating to your business HR needs. Register for free here.

Tips for remote meetings

  1. 01

    Designate a timekeeper and note taker

    Rotate this responsibility so this role is shared equally.

  2. 02

    Use video conferencing tools where possible

    Video conferencing replaces our face-to-face meetings, so encourage everyone to switch on their cameras.

    Avoid background noise; remind people to mute themselves when they're not speaking and to use headphones to improve audio.

    If Wifi is spotty, call into the meeting or turn off video.

  3. 03

    Make sure everyone is heard

    Create pauses to give people an opportunity to speak up and share their thoughts.

    Pay attention to non-verbal cues and follow up with people after the meeting who might be more comfortable sharing their thoughts one-on-one.

  4. 04

    Avoid side conversations

    Even on mute, these can be distracting and negatively impact collaboration.

    Actively work to keep the team focused and engaged.

  5. 05

    Capture actions and owners

    Reserve a few minutes at the end of every meeting for a wrap up.

    Increased accountability and clarity are particularly important for remote teams.

  6. 06

    After the meeting, put the notes on a shared drive or the team's collaboration site

    Notes saved by date of meeting allow for a running record of conversations and help keep everyone on the same page.

  7. 07

    Prioritise inclusion

    Be aware of the subtle ways people may feel left out.

    Help bring people up to speed, Pay special attention to people who are new to the team or conversation.

    Bring the right people into conversations. Before you get started, pause to see if anyone is missing and invite them to participate.

  8. 08

    Be mindful of schedules and time zones

    Try to schedule meetings when people's preferred working hours overlap.

    This can be hard with global teams - try to distribute inconvenience fairly.

  9. 09

    Avoid last-minute changes or cancellations

    Keep in mind that people often schedule breaks, work time and appointments around meeting time.

    When your team is dispersed, they may rely on meetings for face-to-face interaction with each other.

  10. 10

    Make sure meetings have a clear goal and agenda

Tools to help your business work remotely

There are a wide range of online tools available to facilitate effective remote working. These include video conferencing, virtual whiteboards and collaborative planning tools. Research these tools online to see which ones are best suited to your needs.

Benefit from all that Mentor has to offer

Should you wish to speak to an expert in HR and Health & Safety, get in touch on 0800 634 7005. (Relay UK 18001 0800 074 8151)

How Mentor can help you:

  • Free access to MentorLive - access to template and guidance on a range of HR topics relating to coronavirus and wider HR issues.
  • Free weekly webinars - view recorded webinars relating to topics which customers have said are important to them, and register for upcoming live webinars.
  • Mentor also offers further support via a paid consultancy service. During the pandemic, we're offering 90-day access to the Mentor consultancy service.

Please note that consultancy services incur a cost. For full information on Mentor's consultancy service please see the attached document.

Royal Bank Mentor 90 Day Service (PDF, 84KB)


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