Bankline | Royal Bank of Scotland


Enjoy complete control of your banking online – with security you can trust

Get in touch
Get in touch
For existing Bankline customers call our helpdesk on

0345 300 2952

Text Relay
18001 0345 300 2952

Mon-Fri, 8am - 6pm (exclu. public holidays)
Calls may be recorded.

To register for Bankline

To discuss a new Bankline system please call SolutionsLine on

0345 030 3109

Text Relay
18001 0345 030 3109

Mon-Fri, 9am - 5pm (exclu. public holidays)
Calls may be recorded.

Already use Bankline?
See our pages for existing users

Why use Bankline

Take control of your business finances with Bankline, our online banking service. Manage multiple business accounts, see all your transactions in real time and make secure domestic and international payments – all you need is a Royal Bank of Scotland Corporate current account. 

We charge a monthly fee (dependent on usage), plus individual fees for making payments.

Introduction to Bankline

Key features of Bankline
Easily accessible

Get online access to real-time banking information. Once a registration has been approved, that user can add additional accounts themselves – there's no limit to the number of users.

Steamlined processes

View accounts individually or in groups, access recordings of key activities for auditing purposes and see online copies of paper vouchers such as cheques.

Payment power

Import payment files and get instant, accurate views of your finances. Send money quickly and cheaply using standard domestic payments, CHAPS, Faster Payments or international payments.

Safe and secure

Bankline keeps your finances safer with the latest security and encryption technology. Multi-level password, PIN and user ID protection, smart card security for making payments and Trusteer Rapport for extra protection.

Flexible control

System administrators have complete control over users, roles and functionality. Payment limits can also be set for individual users.

Comprehensive support

Get support from our FAQs, user guides and the Bankline telephone helpdesk. And there’s no need to download new software – updates are made automatically.

Bankline in more detail

Managing your accounts

Bankline gives you complete control of your accounts. You can tailor the access rights and user privileges for each of your accounts to suit your business needs, and view balances in real time.

Your accounts: you can register and access up to 999 of your company’s sterling or currency accounts held with Royal Bank of Scotland, including accounts held by subsidiaries. Accounts can be added or removed whenever you like.


Payment limits: your business can set a payment limit for single payments made from your accounts, and the level at which authorisation is required to process it. You can also set individual payment limits for each of your users.


View balances: Bankline allows you to view balances in several different ways. These include:


  • Last night's ledger: the ledger balance, including all uncleared items, as at the close of the previous business day.
  • Last night's cleared: the ledger balance excluding all uncleared cheques credited to the account, as at the close of the previous business day.
  • Today's ledger: the ledger balance including all uncleared items, plus debit and credit transactions known to us at the beginning of the business day.
  • Today's cleared: the balance for the account, including debits and credits that have been cleared or are due to clear that day. Please note, this balance doesn't reflect items that are reversed and other items passing throughout the day.

Please note: only balance information for accounts held with us are available in real-time in Bankline. This means that items are shown as they are received and processed during the day. However, items are subject to verification and possible reversal or adjustment.


While this provides an indication of the balance which can be paid from your accounts,  items can still be returned unpaid and this balance doesn't guarantee that finality has been achieved on these items. For example, funds may show as cleared for interest and available funds purposes, however, you should allow at least four working days before you use the money from a cheque paid in. In some cases cheques may still come back unpaid after this time. 

Payments and transfers

Process payments and transfers immediately, the next business day or on a date you choose. You can view all payments and inter-account transfers that have been confirmed and see the real-time status of the transaction progress.

Domestic payments

Your business can make payments using Faster Payments or CHAPS through Bankline.


  • Faster Payments is a service for making immediate payments under £250,000.
  • CHAPS is an electronic, same-day settlement network for commercial and inter-bank payments.

International payments

When transferring funds between any of your sterling and currency accounts registered in Bankline, you can choose the currency you wish the transfer to be made in. For international payments or currency inter-account transfers, you can book a foreign exchange rate in advance or let Bankline automatically book a rate for you.

Inter-account transfers (IATs)

Your business can transfer funds between sterling and currency accounts registered on Bankline as often as you like. In most cases the transferred funds are visible and available for use immediately. Interest continues to be calculated on the closing balances of your accounts every day.


If your business holds accounts with Royal Bank of Scotland and NatWest, you can transfer funds between these accounts as a Faster Payment (value up to £250,000).


Templates/Bulk Lists

If you make regular payments to the same beneficiary, you can save time by creating a template for future use. It's also easy to create a template for regular IATs.


Payment file import and data export

Payment files can be imported into Bankline from accounting systems such as Sage and Pegasus as a comma separated variable (CSV) file format or BACSTEL- IP format.


You can also export account information from Bankline enabling you to manipulate it into a more convenient format, or use it in other applications. Data can be exported in a range of formats: Bankline (.csv), SWIFT and BAI version 2.


Manage everyday banking over the internet – safely and securely. Proven, industry standard security includes multi-level passwords, PINs and user ID protection. 

Log on security

When you log on to Bankline, encrypted information protect your details. Logging on requires a combination of unique passwords, PINs and user IDs to access the service. You can even decide how often users must change their passwords for optimum security.


Restricted access
Only designated users for your business can access Bankline. When you start using the service, we'll give your organisation a unique ID code (the ‘Customer ID') and other security information.


Security & payments
To make payments or some inter-account transfers you'll need authorisation via a smartcard and smartcard reader, giving you another layer of security. You will have an appointed Bankline administrator within your business who will be issued with a smartcard, and they can create additional authorised users.

Each authorised user has their own smartcard, which is used in conjunction with a smartcard reader. Without the smartcard, the transaction or change can’t be made.


Keeping your information secure
Bankline security protects the connection between our secure server and your browser. We also monitor and defend against attacks.


Audit logs
Enjoy full control of who uses the service and what they can do. You can limit the functions each user can perform, by defining individual account access. If you need to investigate transactions, your administrator can request the audit log.

Once you start using Bankline, we’ll store your balance and transaction data and so that you can access up to 15 months’ data online.

We’ll store audit information for seven years (subject to terms and conditions).


Your system
We recommend your organisation maintains up-to-date anti-virus and firewall software on all computers, to protect you from new threats as they emerge.

For additional online protection download the free Rapport security software.


Phishing for information
Fraudsters use many techniques to obtain customers' passwords and security credentials. We’ll never ask you for a complete set of security details on any web page or via email.

Also, we’ll never ask for your security challenge code from your smartcard and reader to log on or confirm your identity.



Related services

External account reporting

You can conveniently view any accounts you hold with other banks too. External Account Reporting also lets you export account information between your bank accounts, wherever they are.

Global liquidity

Optimise your international cash management with this cash concentration service. If your company holds accounts with our partner banks around the world, Global Liquidity lets you:


  • view full details of balances and transactions on your overseas accounts
  • transfer funds between any of your accounts


Improve your overall liquidity and working capital management. Based on rules that you define, our service can automatically initiate transfers to move funds wherever your business requires them.

Get in touch
For existing Bankline customers call our helpdesk on

0345 300 2952

Text Relay
18001 0345 300 2952

Mon-Fri, 8am - 6pm (exclu. public holidays)
Calls may be recorded.

To register for Bankline

To discuss a new Bankline system please call SolutionsLine on

0345 030 3109

Text Relay
18001 0345 030 3109

Mon-Fri, 9am - 5pm (exclu. public holidays)
Calls may be recorded.

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