Change order | Royal Bank of Scotland

Order your change online and collect in branch

For your nearest branch and opening times check here.


  • Cash and coin orders can now be placed up to 7 working days in advance using our online form.
  • Orders made between midnight and 8.00am are eligible for same day collection (please allow 2 hours after branch opening times to collect your change order).
  • Orders made between 8.01am and 11.59pm can be collected the next day (excluding Bank holidays).
  • If you wish to collect your order on the same day please visit your local branch or call us on 0345 6002230. Minicom 0800 404 6160. Calls may be recorded. Please note, we cannot guarantee same day requests.
  • Collection is not available on Bank holidays.
  • If your local branch is not on our drop down list, please call us on 0345 6002230. Minicom 0800 404 6160. Calls may be recorded.
  • If you wish to debit a business account for your change order, you will need to be an authorised party on the account. 
  • If you are a non-authorised party, please bring cash to the branch as the request to debit will be declined.

When you fill in the form:

  • Specify the cash and coin amount for each denomination.
  • Include the date, time and location for collection.
  • Click submit.
  • You will then see a confirmation page which you can print, and your change order will be ready when you arrive at your nominated branch.

Complete a change order request

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