Phishing | Royal Bank of Scotland

Look out for phishing emails that contain:
• Casual or informal wording that's not in the normal style of an email from a legitimate company
• Familiar language or tone but poor grammar and spelling
• Verify your account' request - banks will never ask you to enter full account details, passwords or PINs onto a website
• ‘There is a secure message waiting for you' - these messages work by putting the emphasis on reading a message - not your actual account. However, the link in the email will still ask for your personal account details
• ‘If you don't respond within 48 hours, your account will be closed' - such messages convey a sense of urgency that can make you respond immediately without thinking. Phishing emails might even claim that your response is required because your account may have been compromised
• ‘Click the link below to gain access to your account' - sophisticated email messages can contain links or forms that you may fill out just as you would do on a legitimate website
• 'Dear Valued Customer' - phishing emails are usually sent out in bulk and often do not contain your first name or surname

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