Telephone scams | Royal Bank of Scotland

How does the scam work?

• The fraudster begins my contacting the customer purporting to be
from their bank, the police or another familiar organisation.
• The fraudster uses compelling and urgent language to convince the
customer that their bank account has been compromised, often
claiming that there are fraudulent transactions pending and the
customer needs to take immediate action to prevent these from
being released.
• To gain their trust, the fraudster encourages the customer to verify
the call by phoning the telephone number printed on the back of their
debit or credit card, or another trusted number they have for the Bank.
• The fraudster then leaves their line open so that when the customer
dials the genuine number, the fraudster can intercept and “answer”
the call, claiming to be the bank.
• The fraudster will proceed to ask the customer to transfer money to a
new bank account that has been opened for them, to protect them
from the alleged account compromise and fraudulent transactions.

You should be alert to unusual requests and wary of anyone who asks you for your personal information, however official it seems.

• The Bank will never ask you to transfer funds to protect them from
fraudulent activity on your account.
• We will never call or email you asking for your full PIN or Password,
card details or card reader codes.

The following organisations also publish helpful financial crime advice:
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