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Caring for someone that needs additional help?
If you’re caring for someone, you’re not alone. More than 6.5 million people in the UK provide unpaid care by looking after someone who is ill, older or disabled.
Help if you're self-isolating
Vulnerable customers helpline
Call us to find out what additional services we can offer vulnerable customers who are self-isolating, such as having cash delivered at home or letting a friend or relative withdraw money at a cash machine.
Call us on 0800 051 4177
Lines are open 8am-8pm every day
Banking from home
During this time we want to make it as easy as possible for you to manage and look after your money. Find out how we can help you with online and mobile banking, with helpful videos and step by step guides to get you started.
Giving a third party access to your bank accounts
Sometimes, you might need help to manage
your bank accounts.
If a Royal Bank of Scotland customer is mentally
capable, then a third-party mandate can be put
in place to allow another person access to their
bank accounts.
A third-party mandate cannot be used in circumstances where a customer no longer has mental capacity.
A third party can
Close accounts and change the statement address of accounts they are named on.
Have a debit card, cheque book and a pay-in book.
Enrol for telephone or digital banking.
Arrange and cancel any payments on the account e.g. standing orders, direct debits, chaps payments.
Obtain any information relevant to an account they are named on.
A third party cannot
Use any of the benefits on a packaged account.
Open accounts on behalf of a customer.
Upgrade/downgrade accounts including account conversions on behalf of a customer.
Apply for additional borrowing on existing accounts e.g. overdrafts, loans.
Reclaim funds from dormant accounts they were named on.
Register a third party with us
Download and complete the form below, signed by you as the customer and the third party. You will both need to bring 2 forms of identification into one of our branches.
What is a Appointeeship?
An Appointeeship is an arrangement where you can apply for the right to manage an individual’s benefits due to them being incapable of doing so themselves. An Appointeeship may be the best course of action if the person has a low level of financial assets, is in receipt of benefits and doesn't have any other sources of income.
An appointee does not have the authority to deal with other income or finances belonging to the vulnerable person.
If you’ve been made an appointee and are looking to open an account with us to receive these benefits, please see our information on what you need to open a current account.
Once your account has been opened, you will need to visit your local branch with proof of your appointeeship. To find your local branch please use our branch locator.
For more information on appointeeships or if you’re looking to become an appointee, please visit mygov.scot.
How to register a Power of Attorney with us
Using our online form
You can submit our online form for Power of Attorney requests.
By visiting a branch
Complete the form below and visit a branch. You will need 2 forms of acceptable ID.
Download and complete the form below
Please download, complete and return the signed form in branch, along with two forms of acceptable identification.
Caring for someone vulnerable | Royal Bank of Scotland
Expert advice, information and support
Carersuk.org.uk
Advice on paying for the cost of care and managing money
MoneyHelper