Bankline Security Centre | Royal Bank of Scotland

Bankline Security Centre

Bankline Security Centre

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Report a fraud or cyber crime
Royal Bank of Scotland Bankline Security – Rapport Decommissioning

What is happening?

From 31st January 2019, IBM Trusteer Rapport will no longer serve as an additional layer of security protection on Bankline. 

 

However, Bankline customers will be able to switch to an alternative, award winning solution called Thor Foresight Enterprise from Heimdal Security, to maximise protection against cybercrime. Thor Foresight Enterprise won the Computing Security Awards “anti-malware product of the year” category in 2018. To find out more, or to register for Thor Foresight Enterprise, please click here - https://heimdalsecurity.com/rbs-rb/register

 

Why is the Bank no longer offering Rapport?

 

Keeping our customers safe and secure is of paramount importance to us. We constantly update our systems and monitoring processes with layered security systems which help protect you, in addition to the security credentials you use for log in and payments.

 

However, the range of cyber threats affecting our customers has grown and evolved in recent years.

 

Rapport provides an additional layer of protection against the specific threat of financial malware, which aims to capture your PINs, passwords and other security credentials.

 

In recent years additional threats have emerged such as ransomware, which locks you out of your computer and demands payment from you in order to restore access. Meanwhile, data breaches have become more prominent, placing confidential data in to the public domain, thereby inflicting reputational damage and possible regulatory fines.

 

The bank is accordingly moving to a new solution that targets this broader range of threats.

  

What does this mean?

 

You need to decide whether to keep Rapport on your computer.

 

We currently sponsor our customer’s use of Rapport, which gives protection when using our websites. Once we end that sponsorship on 31st January 2019, our webpages will be removed from Rapport's enhanced protection list. The additional security that Rapport currently provides to Bankline and other RBS, NatWest and Ulster Bank websites wil no longer be available. This means the Rapport icon in your browser will remain grey when you visit Royal Bank of Scotland, Ulster Bank or NatWest webpages in the future. Rapport will remain on your machine and will continue to offer protection from malware against those pages you have manually added and any other companies using IBM Trusteer Rapport. Unless you bank with another provider who offers Rapport, we suggest you uninstall the product, as per guidance below.

 

You can uninstall Rapport by following the appropriate link below.

 

Uninstalling Rapport - Windows XP

Uninstalling Rapport - Windows Vista and Windows 7

Uninstalling Rapport - Windows 8

Uninstalling Rapport - Windows 10

Uninstalling Rapport - Mac OS X

 

I want to keep Rapport – what should I do?

 

You don’t need to do anything – Rapport will keep working. If you leave it in place, Rapport will remain on your machine and will continue to offer protection from malware against those pages you have manually added and any other companies using IBM Trusteer Rapport.

 

However, the additional security that Rapport currently provides to Bankline and other Ulster Bank, Royal Bank of Scotland and NatWest websites will no longer be available.

 

I am multi-banked; What should I do?

 

Rapport is still promoted by many other banks in the UK and around the world.

 

If you use online services from another bank, and that bank offers Rapport protection, then we recommend that you retain Rapport to ensure the security of these other services is maintained.

 

I no longer want Rapport – What should I do?

 

You can uninstall Rapport by following the appropriate link below.

 

Uninstalling Rapport - Windows XP

Uninstalling Rapport - Windows Vista and Windows 7

Uninstalling Rapport - Windows 8

Uninstalling Rapport - Windows 10

Uninstalling Rapport - Mac OS X

 

Is there a replacement for Rapport?

 

Royal Bank of Scotland have partnered with Heimdal to offer Bankline users the latest security software, Thor Foresight Enterprise. As a Bankline customer, we’re offering one free license for up to 10 computers, additional costs will apply for additional licences. 

 

What Heimdal Security says about Thor Foresight Enterprise:

 

  1. Assists with protection against ransomware, malware and other advanced cyber threats.
  2. Continuous traffic scanning that proactively blocks ransomware and financial malware.
  3. Automatic application of security patches and software updates to protect you from new & emerging threats.
  4. GDPR-compliant, advanced computer security.

 

To find out more, or to register for Thor Foresight Enterprise please click here -  https://heimdalsecurity.com/rbs-rb/register

 

How best should I protect myself online?

 

Rapport has always functioned as an additional layer of protection for our customers.  

If you need any further guidance on how to protect yourself online after this change, please visit our Security Centre

 

Latest fraud trends and information

Telephone fraud (Vishing)

Please be aware that criminals are contacting our customers by telephone, impersonating bank staff.

 

The content of the calls can vary, but the bogus caller often claims either that:

 

·  someone has accessed your Bankline profile using an IP address based in a far away location and has keyed fraudulent payments which you must reverse.

 

·  your PC is infected with a virus, and that test payments need to be keyed in order to check that Bankline is working properly.

 

In reality, nobody has accessed your Bankline profile and there is no virus, but if you follow the caller’s detailed instructions, you will create and authorise a series of payments straight to the criminal’s account.

 

Please also remember that the bank will never ask you to:

 

·  download software such as TeamViewer, which allows another person to take control of your PC remotely;

 

·  disclose details of your PIN, password or any smartcard codes over the telephone.

 

 

If you receive a suspicious call supposedly from the bank, then terminate it immediately.

 

Report the incident immediately to the Bankline Helpdesk on 0345 300 8483

Combination Malware and Vishing attacks

We have recently seen fraud threats that combine Malware and phone calls.The Malware is downloaded when opening an attachment in an email. Once infected, it will prevent you from logging in to Bankline and present a screen saying to call to resolve the issue. When you call the number given they will impersonate the bank and try to obtain your PIN, password and Smartcard codes to resolve the issue, they will then use this to access your account. Remember genuine bank staff will never ask for your PIN, password or Smartcard codes over the phone in any circumstances. 

Fake BT technical support team

Fraudsters calling Bankline users claiming to be from BT, stating that there is a technical problem with your router or equipment. They ask you to download software which allows them to take control of your computer, you will be asked to log in to Bankline and pay a small fee to BT for the technical support.

 

However they will then take control of the computer and make other payments and trick you to disclose Smartcard codes. Be suspicious of any unexpected calls from BT, don’t download any software or let them take control of your computer. If you are suspicious end the call. 

Unauthorised changes to templates and bulk lists

Protect yourself and your business from unauthorised changes to any of your templates or bulk lists that could then lead to fraudulent payments. You can apply additional protection by enforcing the use of Smartcards to approve any changes.

 

You can also make any changes subject to dual control so a second person also has to approve changes before they are made.You can amend either of these preferences in the Administration section of Bankline under Payment preferences.  

Top tips for staying safe on Bankline

1.     Use the functionality of Smartcard authorisation and dual authorisation to protect your payments and changes made in Bankline.

 

2.     Check user privileges and that users don’t have access to information and functionality that they don’t need. 

 

3.     Create a secure password that cannot be guessed.

We will never...

  • Ask for your full PIN & password online: only 3 random digits from each are needed to log in


  • Ask for your PIN & password or any smartcard codes over the telephone: beware of imposters


  • Ask for smartcard codes to log in: these codes are used to authorise payments


  • Ask you to make test payments to prevent fraud

Dual Authorisation?

Dual Authorisation makes life much harder for fraudsters because they'd need to compromise multiple user profiles to succeed. With this setting turned on, two individual Bankline users need to authorise a payment instruction using their Bankline smartcards.

Find out more about Dual Authorisation

Do you want to report a fraud or cyber crime on Bankline?
If you suspect fraudulent activity on Bankline, call:

UK: 0800 161 5157

Lines open: Monday to Friday, 7am-8pm

To report other suspicious activity, call:

UK: 0800 161 5150

Lines open: Monday to Friday, 7am-8pm

^If you need any other help, please contact your Relationship Team.

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