Please be aware that criminals are contacting our customers by telephone, impersonating bank staff.
The content of the calls can vary, but the bogus caller often claims either that:
· someone has accessed your Bankline profile using an IP address based in a far away location and has keyed fraudulent payments which you must reverse.
· your PC is infected with a virus, and that test payments need to be keyed in order to check that Bankline is working properly.
In reality, nobody has accessed your Bankline profile and there is no virus, but if you follow the caller’s detailed instructions, you will create and authorise a series of payments straight to the criminal’s account.
Please also remember that the bank will never ask you to:
· download software such as TeamViewer, which allows another person to take control of your PC remotely;
· disclose details of your PIN, password or any smartcard codes over the telephone.
If you receive a suspicious call supposedly from the bank, then terminate it immediately.
Report the incident immediately to the Bankline Helpdesk on 0345 300 8483.