Support Centre

How can
we help you?

COVID-19: Call waiting times

It may take a little longer to answer calls currently.

Why not try Cora? Our online assistant can help you with many common questions. If not, we'll put you in touch with an expert.  

Click 'Chat now' on the right hand side of the page. 

Coronavirus support

Coronavirus update

Coronavirus support

The latest guidance and support for businesses affected by coronavirus can be found on our dedicated hub. 

Bounce Back Loans

Visit the Bounce Back Loans FAQs page if you have questions about your application, and to find more information about the scheme.

Look for what you need in our Frequently Asked Questions

Do your business banking online

It’s a simpler, more convenient way to bank round the clock. See how you can manage your accounts, cards, overdrafts and more.

Helping you through Brexit

With Brexit comes challenges and opportunities. We’re committed to working with you to help your business succeed.

Some other things worth knowing

How to avoid scams

Find out about fraudsters’ latest and most common tricks, get advice on how to combat them and some help if your business is targeted.

How to make a complaint

To make things right, we need to know what went so badly wrong. You’ll find the simplest way of complaining is online.

How we’re making banking more accessible

Find out how our accessibility services help with everyday banking, including our accessible debit card developed with the RNIB.

Support for our Business customers affected by storms and floods

Royal Bank is committed to supporting our Business customers affected by the recent serious flooding across the UK.

Impacted Business customers are encouraged to get in touch to understand the unique support and guidance that could be offered to their business.

Some of the support we are offering includes:

Loan repayment holidays

Interest rate reductions

Temporary emergency loans with no fees

Overdraft facilities

Working capital support

Helping with financing strategies via access to specialist bank staff

Customers with deposit balances in Notice and/or Fixed Term products have immediate access to cash before 31st March, with no penalty for immediate access, and credit interest will accrue to the date of balance withdrawal 

If you've been affected by flooding in your area, our teams are here to support you.

If you need our help:

Talk to your Relationship Manager

Call Royal Bank Business Banking on 0345 600 2230

Subject  to normal credit approval procedures. Loan repayment holidays and reduced payments will continue to accrue interest therefore you may pay more in the long term.

Get in touch with us

If you need to talk to us, there are lots of ways to get in touch.

Other ways to get help

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