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Support Centre

How you can
contact us

On this page

Frequently asked questions

Emergency contacts

Other options to help you

General business banking contacts

Thinking of joining us?

Need to post us something?

Coronavirus support

Coronavirus support OpenClose

Coronavirus update

Coronavirus support

The latest guidance and support for businesses affected by coronavirus can be found on our dedicated hub.

Visit the coronavirus hub

Bounce Back Loans

Visit the Bounce Back Loans FAQs page if you have questions about your application, and to find more information about the scheme.

Visit the Bounce Back Loans FAQs page

We're here to support you

The quickest way to get in touch with us is via Webchat. Click the 'Chat now' button on the side of this page to start. Our digital assistant will help with your question and connect you to the right team.

If your query isn’t urgent we’re still here to support you with other ways to bank. You may prefer to use one of these options:

Digital Banking

Digital Banking or our mobile app will be the quickest way to complete your banking with us.

Digital Banking

Bankline

24/7 secure messaging

If you have a query that can’t be answered online, please use 24/7 secure messaging through Online Banking or our mobile app.

How do I use 24/7 messaging?

Social media

Alternatively, you can send us a private message on Twitter.

@RBSBusiness

Look for what you need in our FAQs first?

Some questions we’re often asked. Is yours here?

How do I report a lost or stolen card?

How will a financial health check benefit me?

How can I add or remove signatories on my business account?

How do I change my business name?

Legal disclaimer

RBS Shared Relationship Plan legal disclaimer (PDF, 60 KB)

Emergency contacts

Did we contact you?

If you've had a message from us, please call us back as soon as you can:

UK: 0800 161 5164 (24 hours)

Overseas: +44 126 850 8019

Relay UK Service: 18001 0800 161 5164 (24 hours)

If we don't hear from you, we might contact you by post and ask you to get in touch with us.

For more information on accessibility visit: https://www.business.rbs.co.uk/business/accessibility.html

Calls may be recorded for training and monitoring purposes.

To see how much your call might cost, visit the call charge information page

Lost, damaged or stolen card?

If your card has been lost, damaged or stolen, please let us know as soon as you can.

If you think your card has been stolen, or if someone might have access to your card’s PIN, please tell us straight away.

Lost or stolen cards and cheque books

UK: 0370 600 0459

Overseas: +44 1268 500 813

Relay UK Service: 18001 0370 600 0459

For more information on accessibility visit: https://www.business.rbs.co.uk/business/accessibility.html

Calls may be recorded for training and monitoring purposes.

To see how much your call might cost, visit the call charge information page

How to report fraud

Other options to help you

Visit our Support Centre

There you can search our Frequently Asked Questions and see the ones we’re asked most. It might be the quickest way to find what you’re looking for.

Go to Support Centre

Make a complaint

Has something gone wrong? If you feel you need to complain, the simplest way is to go online and use our WebChat or Online Complaints Form.

How to complain

General business banking contacts

Everyday business banking

We're receiving high call volumes. It may take a little longer than usual to answer your call.

Visit the coronavirus information page to find out the latest guidance and support.

If your query isn’t urgent we’re still here to support you with other ways to bank. You may prefer to use one of these options:

If you have Digital Banking or our mobile app this will be the quickest way to complete your banking with us.
If you have a query about something that can’t be answered online then please use 24/7 secure messaging through Digital Banking or our mobile app. How to use 24/7 messaging.
Alternatively, you can send us a private message on social media. Our Twitter handle is @RBSBusiness.

If you can’t find the support you need on our website, or are in financial distress:

If you have a Relationship Manager, contact them directly.
Call Royal Bank of Scotland Business Banking on 0345 600 2230 (+44 345 600 2230 from overseas), but please bear in mind wait times will be much longer than normal. While our call centres are open 24/7 for basic banking enquiries, for lending and other specialist business banking enquiries, we can only provide guidance from 9am till 5pm. If you have a Relationship Manager, contact them directly.

Bankline

International Banking

Already an international banking customer? Please contact your Relationship Manager.

New customers, call us to discuss your international trading needs (Mon-Fri 9am-5pm, except bank holidays).

UK: 0800 210 0235

Relay UK Sevice: 18001 0800 210 0235

For more information on accessibility visit: https://www.business.rbs.co.uk/business/accessibility.html

Calls may be recorded for training and monitoring purposes.

To see how much your call might cost, visit the call charge information page.

Your Business Profile

If you need support in completing Your Business Profile, call us on the numbers below. This number is for use where you have received a letter and/or email to complete Your Business Profile only.

Unfortunately, this team will not be able to assist you with any other banking queries. For general questions about your business banking account, please call 0345 600 2230 (24 hours) from the UK or +44 118 373 2181 if abroad.

For support in completing Your Business Profile information, call us on

UK: 0203 416 5002

Overseas: +44 203 416 5002

Lines are open Mon- Fri 9am-6pm

Invoice Finance

Open a business account

Calls may be recorded for training and monitoring purposes.

To see how much your call might cost, visit the government call charges page.

Thinking of joining us?

We offer a range of different accounts for businesses of different types and sizes. Why not find out how to switch? And get any other questions answered.

Joining as a business customer

Royal Bank of Scotland Business Banking is available to eligible customers, over 18 who have the right to be self employed in the UK.