Support Centre

How you can
contact us

Coronavirus support

Coronavirus update

Coronavirus support

The latest guidance and support for businesses affected by coronavirus can be found on our dedicated hub. 

Bounce Back Loans

Visit the Bounce Back Loans FAQs page if you have questions about your application, and to find more information about the scheme.

We're here to support you

The quickest way to get in touch with us is via Webchat. Click the 'Chat now' button on the side of this page to start. Our digital assistant will help with your question and connect you to the right team.

If your query isn’t urgent we’re still here to support you with other ways to bank. You may prefer to use one of these options:

Digital Banking

Digital Banking or our mobile app will be the quickest way to complete your banking with us.

Digital Banking


24/7 secure messaging

If you have a query that can’t be answered online, please use 24/7 secure messaging through Online Banking or our mobile app.

How do I use 24/7 messaging?

Social media

Alternatively, you can send us a private message on Twitter.


Look for what you need in our FAQs first?

Emergency contacts

Other options to help you

Visit our Support Centre

There you can search our Frequently Asked Questions and see the ones we’re asked most. It might be the quickest way to find what you’re looking for.


Make a complaint

Has something gone wrong? If you feel you need to complain, the simplest way is to go online and use our WebChat or Online Complaints Form.


General business banking contacts

Calls may be recorded for training and monitoring purposes.

To see how much your call might cost, visit the government call charges page.

Thinking of joining us?

We offer a range of different accounts for businesses of different types and sizes. Why not find out how to switch? And get any other questions answered.

Need to post something to us?

Other ways to get help

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