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Royal Bank of Scotland
Post Office Banking Services

We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice in how you choose to bank with us.

What can I do at the Post Office?

As a Royal Bank of Scotland customer, you can:

Pay in cash with a pre-printed paying in slip or chip and PIN debit card.

Deposit cheques with a printed paying-in slip.

Exchange cash for coin using the Post Office Change Giving service – you must register for this service.

Withdraw cash using your debit card and PIN.

Get your balance using your debit card and PIN.

What you need to know:

Post Offices have various cut-off times and services, so do check with the Post Office you wish to use to see what they offer and what their cut-off time is for deposits, as this can impact when any deposit you make credits your account.

Cash paid in at a Post Office using a Visa Debit card will be added immediately.

Cash paid in using a paying-in slip will be added to your Royal Bank account by the end of the next working day, if paid in before the Post Office cut off time. If missed, this will be two working days. Please ensure your paying-in slips include a barcode. If your paying-in slips do not contain a barcode, please contact us and we will provide you with them.

Cheques paid into the Post Office will be added to your Royal Bank  account when we receive them from the Post Office, which is normally within two working days. Cheques will follow the normal cheque clearing cycle once we have received them.  Please note, sometimes it might take a little longer for cheques to reach us from the Post Office.

You can’t mix cash and cheque payments, this will need to be two separate transactions.

Services at the Post Office are subject to the same charges as our branches.

How To Videos

Step by step videos to show you how to prepare your banking at the Post Office and register for Change Giving Service

Services available

Service charges

Services at the Post Office are subject to the same charges applicable at Royal Bank of Scotland branches.

Please contact us or speak to your Relationship Manager for further information.

Additional information

Mixed pay-ins: Please note that cash and cheques cannot be mixed when carrying out a ‘Paying-in cash with slip’ transaction’. Separate paying-in slips are required.

Post Office cut off times: ‘Paying-in services’ transaction timescales are subject to Post Office cut off times. This is the point of time in which the banking transactions are collected from the Post Office.

Business Quick Deposit: Our Business Quick Deposit service is not available at the Post Office.

Change Giving registration: Please allow approximately 15 business days for the Change Giving registration to be completed before attempting to use the service for the first time.

Frequently asked questions about Post Office Services

Contact the Post Office

Email the Post Office

Call the Post Office

Telephone: 0345 722 3344
Text Phone: 0345 722 335

Lines are open from: 08:15 -18:00 Mon to Fri and 08:30 - 14:00 on Saturday.

Calls may be recorded. 
Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider.

Write to the Post Office

Freepost
Post Office Customer Care

Anything else we can help with?

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