Support centre

Customer information

Coronavirus update

We are committed to supporting our customers who may be affected by the Coronavirus (Covid-19).

If your business has been impacted by Coronavirus, our teams are here to support you.

  • In the event your travel is limited, you can manage your banking through Bankline or Digital Banking and our Mobile Apps
  • If your workforce is affected, our Royal Bank Mentor service is your expert in employment law & HR, health & safety and environmental management. We may be able to provide you with the consultancy and advice needed to help your business. Mentor services incur a fee.
  • If you’re concerned with the financial impact of Coronavirus on your business, your supply chain or your cashflow, see how we can support you.

If you need our help:

  • Talk to your Relationship Manager
  • Call Royal Bank Business Banking on 0345 600 2230

Flybe ceases trading

Flybe ceased trading on Thursday 5th March and has now entered administration.

If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.

If you’re currently on a trip please contact Flybe for further guidance.

If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.

Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Support for customers affected by floods

Royal Bank is committed to supporting our customers affected by the recent serious flooding across the UK.

Impacted customers are encouraged to get in touch to understand the unique support and guidance that could be offered to their business.

Our service updates

See when we'll be upgrading our services and check if any of our services are experiencing issues.

All services working normally

Planned upgrades

In order to keep our system up to date and add improvements we sometimes need to carry out essential maintanance. 

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 t 02:40. 

When we have essential maintenance planned outside of these times, we will provide an update and give you the specifice times and services affected.

Other updates

To see service updates for personal and digital banking customers, click here.

Something else we can help with?

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