Support centre

Customer information

Coronavirus update

Coronavirus support

The latest guidance and support for businesses affected by coronavirus can be found on our dedicated hub. 

Bounce Back Loans

Visit the Bounce Back Loans FAQs page if you have questions about your application, and to find more information about the scheme.

Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

Our service status

See when we'll be upgrading our services and check if any of our services are experiencing issues.

All services working normally

Planned upgrades

In order to keep our system up to date and add improvements we sometimes need to carry out essential maintanance. 

So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 t 02:40. 

When we have essential maintenance planned outside of these times, we will provide an update and give you the specifice times and services affected.

Other updates

To see service updates for personal and digital banking customers, click here.

Something else we can help with?

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