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Customer information
Flybe ceases trading
Flybe ceased trading on Thursday 5th March and has now entered administration.
If you have paid with one of our credit or debit cards the quickest way to register your claim is to complete this form.
If you’re currently on a trip please contact Flybe for further guidance.
If you have booked via a travel agent, 3rd party or paid via PayPal, please contact the company for further advice.
Be alert to suspicious approaches from anyone claiming to be from the bank or Flybe, either over the phone or via text or email. Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.
Support for customers affected by floods
Royal Bank is committed to supporting our customers affected by the recent serious flooding across the UK.
Impacted customers are encouraged to get in touch to understand the unique support and guidance that could be offered to their business.
Our service updates
See when we'll be upgrading our services and check if any of our services are experiencing issues.
All services working normally
Planned upgrades
In order to keep our system up to date and add improvements we sometimes need to carry out essential maintanance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 02:00 t 02:40.
When we have essential maintenance planned outside of these times, we will provide an update and give you the specifice times and services affected.
Other updates
To see service updates for personal and digital banking customers, click here.