Service Status

Find out how our services are running

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

Online and Mobile services


Planned maintenance

Customers using Original Bankline:

We’re making some improvements to Bankline.

Therefore, the service will be unavailable from 00.05 until 12.30 on Saturday 18th September, with potential this may extend to no later than 21.30 on Saturday 18th September.

Bankline may also be unavailable between 00.05am and 10.30 on Sunday 19th September. This is for contingency only and will be avoided if possible. 

Customers using New Bankline:

You will notice that you receive an Original Bankline experience from 20.00 on Friday 17th September. The service will then be unavailable from 00.05 until 19.00 on Saturday 18th September, with potential this may extend to no later than 16.00 on Sunday 19th September. In the event of an extension, you may notice that you have access to Original Bankline for a few hours during Saturday evening and Sunday morning.

We’re sorry for any inconvenience that this will cause and thank you for your patience.

Autopay Online

Service working normally

Autopay Online Plus

Service working normally

Cash and Coin Order Forms

Service working normally

Direct channels

Bankline Direct

Service working normally

Data services

Service working normally

Payments and card services


Service working normally

Credit Cards

Service working normally

Branch and Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or click here for any planned maintenance or service disruptions.


Services working normally

ATM network

Services working normally

Telephone Services

Services working normally

Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

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