Customer information

Service status

Our service status

See when we'll be upgrading our services and check if any of our services are experiencing issues. 

We’re making some improvements to Bankline this weekend. For more information, including dates and times, please see the relevant service below. 

Online and Mobile services


Updates from 00.05am Saturday 15th May

Customers using Original Bankline:

The service will be unavailable from 00.05 until 08.00 on Saturday 15th May, with potential this may extend to no later than 13.00 on Saturday 15th May.

Customers using New Bankline:

You will notice that you receive an Original Bankline experience from 20.00 on Friday 14th May. The service will then be unavailable between 00.05 until 15.00 on Saturday 15th May, with potential this may extend to no later than 11.00 on Sunday 16th May. In the event of an extension you may notice that you have access to Original Bankline for a few hours during Saturday evening and Sunday morning.


Autopay Online

Service working normally

Autopay Online Plus

Service working normally

Cash and Coin Order Forms

Service working normally

Direct channels

Bankline Direct

Service working normally

Data services

Service working normally

Online Banking and Branch updates

If you're a Business banking customer using Online Banking or require branch services, click here to see any planned maintenance or service disruptions.

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