Contact us | Royal Bank of Scotland

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Contact us

There are a number of ways that you can get in touch

Emergency Contacts

If you think your accout has been fraudulently used, or if your card is lost or stolen, it's important to get in contact with us as soon as possible...


Have we contacted you? 


If you have received an automated message from us, then please call us back to discuss recent transactions as soon as possible...

You may receive a call or voicemail from us about your bank account or debit card, to help protect you against fraud, you can call us back on: 


UK: 0800 161 5164 (24 hours)

Overseas: +44 126 850 8019

Minicom: 0800 404 6160


If we do not hear from you we may send a letter asking you to contact us. 

Lost and stolen card

Lost or stolen card?


If you have lost your card or you have had it stolen, it's important to let us know as soon as you can...

If your card has been stolen, or you think someone may have access to your card PIN, please contact us so that we cancel the card and issue you with a new PIN:


Lost or stolen cards/cheque books


UK: 0370 600 0459 (24 hours)

Overseas: +441268 500 813

Minicom: 0370 154 1192

Reporting fraud icon

Reporting fraud


Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing. However, if you have responded to it, please call the number provided below.


Commercial cards

UK: 0370 010 1152

Overseas: +44 121 629 0323

Minicom: 0370 154 1192

Lines are open Mon-Fri 8am-6pm, Sat 9am-1pm


Bank account and debit cards

UK: 0800 161 5164 (24 hours)

Overseas: +44 126 850 8019

Minicom: 0800 404 6160


General Contact Numbers

If you want to talk to someone, use the drop down lists below to find the contact number: 

general enquiries

Everyday Business Banking questions


To speak to us about one of your accounts, call on the numbers below. We can help with everyday banking information such as balances, transactions and accounting queries. We can also support with online banking queries


UK: 0345 600 2230 (24 hours)

Overseas: +44 118 373 2181

Minicom: 0800 404 6160


Business customers with accounts in England and Wales 

UK: 0345 307 0900 (24 hours)

Overseas: +44 131 242 0091


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International banking


Call us to discuss your international trading needs.

Existing customers please contact your relationship manager. 


UK: 0800 210 0235

Text Relay: 18001 0800 138 4419

Line are open Mon-Fri 9am-5pm (excl. public holidays)


The cost of your call will depend on what phone line you're using. See our call charge information page

Also, please note that calls may be recorded for training and monitoring purposes.

Not happy about something?

We want to know what you are not happy about, please let us know what went wrong.

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