We’re doing everything we can to keep our branch services running for customers. Unfortunately we’re unable to keep all our branches open today and our remaining branches are operating on reduced hours.
We’re prioritising core opening hours from 10am until 1pm. Please help us support those who need us most. Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practice safe social distancing.
If you still need to deposit cash and cheques, there are a few options which can help you maintain safe social distancing:
If you’re already signed up for our Business Quick Deposit service, you won’t need to use our cashier service, and you can use the receipt as pay-in evidence.
In branches with Bulk Coin In machines (BCI) you’ll be able to empty the bags of unsorted coin to be automatically counted and then take your receipt to the branch colleague at the front desk, who can lodge the receipt in your account.
You can also place orders for cash and coin.
You can still use Night safes, which will be emptied and items processed as usual although there may be delays if the branch is temporarily closed
Open Credits – if your branch is closed, although it’s not possible to transfer Open Credits between branches your nearest open branch will be able to help you
Post Offices offer banking services and remain open as an essential service. You can find information on opening times and services offered here.
